Support
For DropSpot: Food Drops and DropSpot: Drivers.
Contact us
Email hello@originalfunction.com or call (973) 970-3862. Include the phone number you sign in with and which app you use.
For anything about a specific order, such as a missing item, a price or a pickup time, message your driver in the group chat first. They shop and hand off every order, so they can fix it fastest.
Families
How do I join a group?
DropSpot groups are invite-only. Ask the driver in your town for an invite link and open it on your iPhone. It opens DropSpot: Food Drops, where you sign in with your phone number. The driver approves you, and then you can order from their drops.
My sign-in code didn't arrive
Codes come by text message and can take a minute. Check that the number is right, including the area code, then tap to send a new code.
Each number can request 10 codes a day. If you've reached that or still get nothing, email us from the address above.
How do I change or cancel an order?
Open the order in the app. You can change or cancel it until the drop's orders close. After that, your driver has started buying, so message them in the group chat.
How do I pay?
For now, you pay your driver at your stop, however they accept payment. Paying in the app is coming later.
What happens at pickup?
Go to the stop you chose during its pickup window. Open your order and show the QR code; the driver scans it and hands you your bag. The Updates list in the app shows when the driver arrives at your stop.
I missed my pickup
If you don't come to your stop, the driver can mark your order as a no-show. Message them in the group chat to arrange something else.
Drivers
How do I start running drops?
Download DropSpot: Drivers, sign in with your phone number, and create your group. Add the stores you shop and their items, set up a drop with your stops and close time, then share the invite link with families.
How do I add a store's menu?
In a store, choose Import a menu and paste a price list, one item per line with its price. Check each row before applying it; anything the app couldn't read is flagged.
What happens if I cancel a drop?
Every member with an order is told, and their orders are cancelled.
Who can join my group?
Only people with your invite link, and only after you approve them. You can remove a member at any time from Group.
Your account
How do I delete my account?
In the app: in DropSpot: Food Drops, go to You → Delete account. In DropSpot: Drivers, go to Group → Delete account. Deleting happens right away and can't be undone.
If the app says you can't delete yet: drivers need to finish or cancel any drop that's taking orders, being shopped or being delivered. Members need to pick up any order that's past its deadline first. Orders in drops that are still taking orders are cancelled for you.
If you can't sign in, email hello@originalfunction.com with the phone number on the account. We'll confirm by text to that number, then delete it.
Our privacy policy explains what's deleted and what's kept.
How do I change my name?
Open You in DropSpot: Food Drops to change your name and dietary notes.